How to Contact Us

Email Support

Best for general questions, technical issues, and account assistance.

support@qbitshield.com

We respond as quickly as possible, typically within 1 business day.

Technical & Integration Support

For help with:

  • SDK installation
  • API usage
  • PB-QKD integration
  • Compiler or circuit behavior
  • Platform issues or inconsistencies

Use:

engineering@qbitshield.com

When reporting a technical issue, include:

  • a clear description
  • steps to reproduce
  • relevant environment details
  • error logs or screenshots (if applicable)

This helps us respond faster and more accurately.

Security-Related Inquiries

For vulnerabilities, responsible disclosure, or anything relating to platform security:

security@qbitshield.com

We take all security reports seriously and respond promptly.

Enterprise & Research Requests

If you represent a research lab, enterprise, or hardware provider and need:

  • onboarding
  • integration guidance
  • architectural review
  • technical consultation
  • partnership discussions

Reach us at:

enterprise@qbitshield.com

Self-Service Resources

Documentation

Guides, tutorials, and API references for PB-QKD, PB-QFT, and Prime Harmonics compiler tools.

View Docs

Validation Results

Reproducible data, methods, and hardware test results.

View Results

System Status

Live platform status, uptime, and incident history.

Check Status

Reporting an Issue

When you contact us, include:

  • the page, API, or feature involved
  • steps leading to the issue
  • expected vs. actual behavior
  • environment details (OS, browser, library versions)
  • screenshots or logs if available

We use this information to identify, reproduce, and fix issues quickly.

Commitment to Support Excellence

QbitShield is built on clarity, transparency, and scientific rigor.

Our support goals reflect that:

  • Fast and accurate responses
  • Reliable troubleshooting and diagnostics
  • Clear communication during incidents
  • Continuous iteration from community feedback
  • Respect for your time, privacy, and security

We're building the future of quantum-native security — and we're committed to supporting you every step of the way.